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Sr. JavaScript Engineer

As a Sr. JavaScript Engineer, you’ll work with small, self-organized teams to plan, architect, build, and deploy complex user-facing features that will enable SalesHandy customers share, collaborate, manipulate, and manage their data in ways they have never imagined.

Your role at SalesHandy

  • Work independently or as part of a team to solve technically challenging software engineering problems and come up with innovative solutions
  • Providing robust and scalable solutions by developing/extending plugins (chrome plugin, outlook add-ins, firefox extensions etc)
  • Develop specifications and designs for complex applications or modifying/maintaining complex existing applications
  • Collaborate with backend team to integrate APIs and provide optimum performance of API usage
  • Perform code analysis, requirements analysis, identification of code metrics, system risk analysis and software reliability analysis
  • Researching new technologies and adapt them to SalesHandy’s requirements
  • Build and maintain strong working relationships with key stakeholders
  • Own and commit to all your work, and be accountable for your results

Preferred Qualifications

  • Passion for writing Vanilla Javascript
  • Deep understanding of the DOM, Browser Events, Javascript APIs, Canvas rendering
  • Solid understanding of the full web technology stack (e.g. HTTP, cookies, asset loading, caching)
  • Knowledge of high-level programming concepts like promises, data-binding
  • Experience with JavaScript libraries like ExtJS, Backbone, Angular, Node, React and other frameworks will be an added advantage
  • Good experience with various build tools like yarn, npm, grunt, webpack
  • Passion to write automated tests to verify the working of libraries
  • Passion to stay up-to-date with constantly evolving world of front-end development
  • 4+ years of experience working on JavaScript technology
  • Aggressive problem diagnosis and creative problem solving skills

Apply Now!

Sr. Software Engineer (Backend)

As a Sr. Software Engineer – Backend, you will have to showcase your skills for building next-generation platform services with high scalability and 24×7 availability. If you are the kind of engineer who is passionate about building fast & scalable systems, have a good eye for analysis and a mind that can think outside the box, SalesHandy is the place for you.

Your role at SalesHandy

  • You’ll ensure your team delivers extraordinary output, and continuously seeks ways to make an outsized impact
  • Writing high quality code, participating in code reviews, designing/architecting systems of varying complexity and scope, and creating high quality documentation supporting the design/coding tasks
  • When you code, you reflect and seek feedback on design choices and trade-offs you make
  • Identify libraries and technologies worth experimentation
  • Build innovative solutions from scratch and liaise with architects and engineers to build solutions
  • As a senior member of the team, you’ll use both technical and relational skills to lead large-scale projects to completion
  • Identify areas of improvement in our frameworks, tools, processes and strive to make them better
  • You will be mentoring and teaching other team members

Preferred Qualifications

  • Strong command over at least one of PHP / NodeJS including debugging and performance analysis
  • Aggressive problem diagnosis and creative problem solving skills
  • You act like an owner and strive to do work you’re proud of, both technically and in your team interactions
  • Expertise in data structures and algorithms
  • Proven track record of senior technical leadership at a company with a strong engineering culture
  • 5+ years of professional experience and leading the team
  • Great interpersonal and communication skills
  • Good organizational and time-management skills

Apply Now!

Software Engineer (Frontend)

As a Software Engineer – Frontend, you will be challenged daily to be a better thinker and problem solver using a first principles approach. You will work to ensure that each of SalesHandy feature work seamlessly at scale and also build new features that inspire customer happiness.

Your role at SalesHandy

  • Lead-out team meetings, stand-ups, and architecture/design discussions
  • Collaborate with product managers, designers, and software engineers to ensure design vision is maintained and deliverables are completed on time
  • Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration
  • You’ll improve the team and company – you will be an active participant in our culture
  • You’ll set direction for the team, help guide engineering vision, architect important systems, and anticipate strategic and scaling-related challenges via thoughtful long-term planning
  • You’ll write code. We expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example
  • Discover, design, develop, deploy, debug. Repeat!

Preferred Qualifications

  • Excellent understanding of at least one of Angular / React / Backbone JavaScript frameworks including debugging and performance analysis
  • Previous success developing and shipping a large-scale web application with a user-empathetic mindset
  • Deep understanding of technologies and architecture in a highly scalable and available set-up
  • Experience of setting technical strategy for a highly scalable and secure application
  • 5+ years of professional software development experience and leading the team
  • Work with the real time feedback from our users (external and internal) to make the product better
  • Demonstrated significant and strong written communication and project management skills

Apply Now!

QA Engineer

Responsibilities:

  • Review requirements, specifications and technical design documents to provide timely and meaningful feedback
  • Create detailed, comprehensive and well-structured test plans and test cases
  • Estimate, prioritize, plan and coordinate testing activities
  • Design, develop and execute automation scripts using open source tools
  • Identify, record, document thoroughly and track bugs
  • Perform thorough regression testing when bugs are resolved
  • Develop and apply testing processes for new and existing products to meet customer needs
  • Liaise with internal teams (e.g. developers and product managers) to identify system requirements
  • Monitor debugging process results
  • Investigate the causes of non-conforming software and train users to implement solutions
  • Track quality assurance metrics, like defect densities and open defect counts
  • Stay up-to-date with new testing tools and test strategies

Skills And Qualifications:

  • Proven work experience in software quality assurance.
  • Strong knowledge of software QA methodologies, tools and processes.
  • Experience in writing clear, concise and comprehensive test plans and test cases.
  • Hands-on experience with both white box and black box testing.
  • Experience working in an Agile/Scrum development process.
  • Experience with performance and security testing is a plus.
  • BS/MS degree in Computer Science, Engineering or a related subject.

Apply Now!

.NET Developer

We are looking for a .Net developer to build software using languages and technologies in .NET framework. You will create applications from scratch, configure existing systems and provide user support.

Responsibilities

  • Participate in requirement analysis
  • Serve as an expert on applications and provide technical support
  • Collaborate with internal teams to produce software design and architecture
  • Write clean, scalable code using .NET programming languages
  • Test and deploy applications and systems
  • Revise, update, refactor and debug code
  • Improve existing software
  • Develop documentation throughout the software development life cycle(SDLC)

Requirements

  • Proven experience as a c# and .NET Developer
  • Familiarity with the WPF, MVVM, SQlite, Entity Framework
  • Familiarity with architecture styles/APIs
  • Familiar with Development in Outlook Plugin using COM add-ins OR VSTO
  • Excellent troubleshooting and communication skills
  • Design Pattern and Coding standard knowledge is essential

Apply Now!

Software Engineer Intern

We are looking for a Software engineer as an Intern to build software using languages and technologies. You will create applications from scratch, configure existing systems and provide user support.

Responsibilities

  • Participate in requirement analysis
  • Serve as an expert on applications and provide technical support
  • Collaborate with internal teams to produce software design.
  • Write clean, scalable code.
  • Test and deploy applications and systems
  • Revise, update, refactor and debug code
  • Improve existing software
  • Develop documentation throughout the software development life cycle(SDLC)

Requirements

  • Delivering a complete front-end application
  • Excellent Programming and Problem-solving skills
  • Algorithmic thinking
  • Attention to detail
  • Growth Mindset
  • Excellent communication skills

Apply Now!

Technical Architect

We are looking for a Technical Architect to design the structure of our SaaS product and oversee programs to ensure the proper architecture is implemented. In this role, you should be an excellent communicator who is able to translate complex requirements into functional architecture. We’d also like you to have hands-on experience on software development and be able to manage complex programs.

Your role at SalesHandy

  • You will be responsible for coming up with high-level architecture and design which will meet the functional and non- functional requirements
  • Use tools and methodologies to create representations for functions and user interface of desired product
  • Develop high-level product specifications with attention to system integration and feasibility
  • Define all aspects of development from appropriate technology and workflow to coding standards
  • Communicate successfully all concepts and guidelines to development team
  • Oversee progress of development team to ensure consistency with initial design
  • Provide technical guidance and coaching to developers and engineers
  • Develop reusable libraries and utilities to accelerate development velocity
  • Stay up-to-date with latest trends and technologies in the context of general software architecture
  • Ensure software meets all requirements of quality, security, modifiability, extensibility etc.

Requirements

  • You have 8+ years of experience building and managing modern enterprise or consumer web applications
  • Experience in software development and coding in any two programming languages (PHP, Node.js, Python etc.)
  • Excellent in database management like MySQL, NoSQL databases.
  • Excellent knowledge of software and application design and architecture
  • Hands on experience with AWS
  • Excellent knowledge of UML and other modeling methods
  • Familiarity with HTML/CSS, JavaScript and UI/UX design
  • Understanding of software quality assurance principles
  • A technical mindset with great attention to detail
  • High quality organizational and leadership skills
  • Outstanding communication and presentation abilities
  • BE/B.Tech/MSc in computer science, engineering or relevant field

Apply Now!

HR Generalist

We are looking for an enthusiastic Human Resources (HR) Generalist to implement a variety of human resource programs. The HR department will depend on your assistance in a number of important functions such as staffing, compensation and benefits, training and development.

If you are looking to kickstart your career in HR, this is the place to be. Due to the diversity of responsibilities of the role, the ideal candidate will be a competent and resourceful individual with a passion for HR.

The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the organization as a whole.

Responsibilities

  • Administer compensation and benefit plans
  • Assist in talent acquisition and recruitment processes
  • Conduct employee onboarding and help plan training & development
  • Provide support to employees in various HR related topics such as leaves, compensation etc. and resolve issues and problems
  • Promote HR programs to create an efficient and conflict-free workplace
  • Assist in development and implementation of human resource policies
  • Undertake tasks in performance management
  • Gather and analyze data with useful HR metrics
  • Maintain employee files and records in electronic and paper form

Requirements

  • Understanding of general human resources policies and procedures
  • Outstanding knowledge of MS Office; HRIS systems
  • Excellent communication and people skills
  • Aptitude in problem-solving
  • Desire to work as a team with a results driven approach
  • Additional HR training will be a plus

Apply Now!

Copywriter – Marketing Communication Executive

We are looking for a Copywriter who will work closely with our Marketing and Creative teams to write blog posts and Marketing material that generates demand and promote our products.

Copywriter responsibilities include conducting SEO and keyword research, updating product descriptions and writing promotional text for banners and online ads. If you have a flair for words, copywriting samples and a professional or academic background in Marketing, we’d like to meet you.

Ultimately, you will help boost our brand awareness through creating engaging online content and handle strategic brand communication.

Responsibilities

  • Write and proofread blog posts about our company’s products and services and create marketing materials that add value to our customers and target audience at various stages of their buying journey.
  • Create engaging and click-worthy Ad copy and social media posts.
  • Conduct basic keyword research
  • Submit well-structured drafts to senior copywriters and editors within deadlines
  • Update existing content on our web pages
  • Participate in email marketing campaigns
  • Implement SEO practices to increase blog posts’ visibility
  • Interview internal team members (e.g. product developers and salespeople) to learn about product features
  • Coordinate with designers to complement text with images, graphics and charts, as needed

Required Skills & Qualification

  • Work experience as a Copywriter, Content Writer or similar role (Minimum 1+ years of experience)
  • Copywriting samples; a portfolio of published articles is a plus
  • An ability to describe product features in a creative and informative way
  • Excellent writing and editing skills in English
  • Excellent verbal and written communication skills
  • Hands-on experience with Content Management Systems (e.g. WordPress)
  • Knowledge of SEO, Google Analytics, keyword research tools (e.g. Keyword Planner and Moz)
  • Familiarity with building and managing a social media community
  • Familiarity with B2B and B2C advertising campaigns
  • Solid time-management skills

Apply Now!

Technical Software Support Engineer

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers set up their SalesHandy account.

Technical Support Engineer responsibilities include resolving technical issues, configuring browser settings and using remote desktop connections to provide immediate support. You will use email and chat applications to give customers quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact customers via phone and/or provide clear, written instructions and technical manuals.

If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers’ trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

  • Research and identify solutions to software issues being faced by the customer.
  • Diagnose and troubleshoot technical issues, including SalesHandy account set up for the customer and resolving technical issues.
  • Ask customers targeted questions to quickly understand the root of the problem
  • Connect and talk customers through a series of actions, either via email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to the internal database or external resources to provide accurate tech solutions
  • Prioritize and manage several open issues at one time
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of help articles and FAQs

Job requirements

  • Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Linux / Ubuntu / MacOS environments
  • Basic understanding of MYSQL database, network debugging &  PHP is required to identify the root cause of the issue.
  • Ability to diagnose and troubleshoot basic technical issues on the server side by going through log generated by the SalesHandy application.
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Priority to those who are ready to work during US hours.

Apply Now!

Webmaster

We are looking for a Webmaster to maintain SalesHandy websites and servers to meet user needs. You will be responsible for making sites easy to use, attractive and secure.

In this role, you should be detailed-oriented and an excellent communicator. Balancing a creative eye with an analytical mind is essential. If you also have a strong technical background, we’d like to meet you.

Ultimately, you will ensure the functionality and efficiency of web infrastructure.

Responsibilities

  • Build functional and easy-to-use websites
  • Test websites across browsers, operating systems and devices
  • Maintain, configure and troubleshoot servers
  • Ensure site security by setting up firewalls and login pages
  • Optimize loading speeds and capacity
  • Debug pages and fix broken links or images
  • Update website content and review SEO
  • Monitor and analyse site performance (e.g traffic, conversions)

Requirements

  • Proven experience as a Webmaster role
  • Knowledge of web analytics and SEO
  • Familiarity with web standards
  • Working knowledge of website management tools (WordPress)
  • Proficient in HTML/CSS, XML; knowledge of SQL and Javascript is preferred
  • Strong troubleshooting and analytical abilities
  • Excellent communication and teamwork skills
  • Ability to generate creative ideas
  • Attention to detail and outstanding organizational skills

Apply Now!

Sales Account Executive

We are looking for an Sales account executive to join our Sales department. As a Sales account executive, you should showcase excellent communication and negotiation skills. You should also act proactively to address customers’ needs and facilitate the sale process from the beginning to the end.

Ultimately, you should contribute to an increase in sales and maintain our company-customer relationships at a high standard.

Responsibilities

  • Manage key accounts
  • Act as the point of contact for customers
  • Organize regular product demonstrations with customers to discuss their requirements
  • Resolve problems and handle complaints in a timely manner
  • Identify new potential customers from the pool of existing users
  • Stay up-to-date with new features and product launches
  • Establish best practices
  • Monitor and report on sales performance analytics
  • Suggest innovative ideas to increase sales and improve the customer experience

Requirements

  • Proven work experience as a Sales Executive
  • Hands on experience with customer service
  • An ability to gasp customer needs and to increase customer engagement
  • Solid knowledge of CRM software and MS Office (MS Excel in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • Analytical and time-management skills
  • Priority to those who are ready to work during US hours.

Apply Now!

Customer Support Specialist

We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Requirements

  • Experience as a Customer Support or similar role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Excellent communication and problem-solving skills
  • Patience when handling tough cases
  • Priority to those who are ready to work during US hours

Bonus

  • If you are familiar with our sales stack
  • Proven work experience as Customer support or Customer Service role

Apply Now!